We make every effort to describe and depict our products as accurately as possible. Despite this, slight variations in items may occur. If you have any questions or would like more information on any of our products, please contact us.
We make every effort to ensure that prices are shown are correct at the point of publication, whether it be on the KANASA LTD website, affiliate website, online advertisement, catalog, or other printed advertisement. In the event of a discrepancy, the price on the KANASA LTD website supersedes that of any other source.
In the event that a product has been ordered and a pricing error discovered, we will notify you of the correct price and provide the option of proceeding with the order at that price or canceling. We will not be liable to supply that item at the incorrect price, provided we have not already shipped the item to you. If you decide to cancel, we will issue a full refund on any amount already paid for that item in accordance with our refund policy.
All prices are fixed in British Sterling and are not subject to currency conversion. The price of an item does not include the delivery charge, which will be computed during checkout and is dependent upon the order total.
2. Product Availability
We make every effort to ensure that we always stock a full product range and maintain accurate stock levels. If an item is out of stock, we will not wittingly allow customers to place an order for the item on the website or by phone. When possible, we do offer the facility for pre-ordering items when we can confirm the expected delivery date. Such items are specified as pre-order items in the product description.
3. Ordering & Payment Methods
Our website only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection. Your credit/debit card details will be encrypted by the KANASA LTD website to minimise the possibility of unauthorised access or disclosure.
4. Payment & Acceptance
Once an order has been placed, the contents of the order can not be amended in any way. The order may still be canceled if changes are required. Please see our cancellation policy below.
Your order is an offer to make a purchase from KANASA LTD. KANASA LTD accepts and completes this offer when said order has been shipped, at which point a contract will be made between the buyer and seller. At any point prior to shipping an order we may decline or be unable to supply an item or items to you. In these cases we will issue a refund of any amount paid in excess of the price of the goods shipped in accordance with our refund policy below, unless said purchase was made with a check or money order, in which case a store credit will be issued in the amount paid in excess of the goods shipped.
Where items are shipped separately, our acceptance of the order in respect to each item takes place when said item is shipped.
5. Order Processing & Shipping
All orders are shipped directly from our hub in the UK. We strive to process and ship your order within 3-4 business days of receiving your order, however, order processing time is dependent upon several factors:
Processing time may vary depending on the time of year. Please allow slightly longer during the Holiday Season.
Please allow an additional 3-5 days for orders including printing and/or patches. While most lettering is held in stock, occasionally it will be necessary for us to special order lettering to complete your personalized order, which can take considerably longer.
Any additional duties/fees levied for local Customs import clearance are the responsibility of the recipient. KANASA LTD has no control over these charges and cannot predict what they may be.
6. Order Cancellation
If you wish to cancel your order, please advise us of your intent to do so as soon as possible. If the item(s) have not been shipped we will cancel the order and issue a refund in accordance with our refund policy below. If the item(s) have been shipped we are unable to stop delivery. You may refuse to sign for the delivery so that the item(s) are returned to us and we will refund in accordance with our refund policy below. If you have already taken delivery please follow the return procedure below.
For urgent cancellations we suggest you telephone the sales office to avoid it being dispatched before your email is received by a member of staff
We reserve the right to cancel any order.
7. Returns & Refunds
We hope that you will be happy with your purchase, but should you wish to return or exchange an item, please follow the instructions below.
Please inform us, by email, of any item you intend to return within 5 days of taking delivery. Returns must be made within 28 days of taking delivery. All items must be returned with all outer packaging and labels intact and be in the exact condition in which they were received. Please include a copy of your commercial invoice with all returns. Please also note on the invoice the reason for return and whether you are requesting a refund or an exchange.
Returns will be inspected upon receipt. If a returned item is found to be non-faulty, correct, and of the correct size, KANASA LTD will not accept any costs incurred in returning the item. If an exchange item is to be sent, the customer will be responsible for the shipping cost on the exchange item as determined by value in our shipping rate chart. In the event that an exchange is requested but not available a refund will be issued. If a refund is to be issued, it will be in the amount of the purchase price of the returned item. It will not include the original shipping charge for the order.
If a returned item is found to be faulty, incorrect, or of the incorrect size, return postage will be refunded upon receipt, up to a maximum of £15.00 GBP. If an exchange item is to be sent, the customer will not be responsible for the shipping charge on the exchange item. In the event that an exchange is requested but not available a refund will be issued. If a refund is to be issued, it will be in the amount of the purchase price of the returned item. It will only include the original shipping charge for the order if the faulty, incorrect, or incorrect size item was the only item in the original order, or if other items not returned from the order totaled less than 10% of the order’s value.
Refunds are issued to the credit card used to make the purchase. Returns on orders paid for with a check or money order are returnable for store credit or exchange only in accordance with the exchange policy above.
Any claims for non receipt of orders must be made within 30 days after the expected delivery date.
You may not transfer any of your rights under these Terms & Conditions to any other person. We may transfer our rights under these Terms & Conditions to another business where we reasonably believe your rights will not be affected.
If you breach these Terms & Conditions and we choose not to exercise our rights and remedies regarding the breach, we will still be entitled to our rights and remedies at a later date or in any other breach of these Terms & Conditions.
We shall not be responsible for any breach of these Terms & Conditions caused by circumstances beyond our reasonable control.