Orders + Shipping
We currently accept all major credit cards and debit cards via Paypal. If you are unable or unwilling to pay via this method, please email us at hello@kanasa.co.uk and we can look into your query. We are also looking into Bitcoin friendly payments
Since we have a small team, we are aiming to respond to queries within 48 hours, but if we miss this mark it means that we are exceptionally busy. We will try our best to reply to all messages within 48 hours but if not, rest assured, you will definitely be receiving a response shortly after.
We use Royal Mail Tracked to ship to you, unless stated otherwise.
We currently use recyclable packaging for our products, which are shipped in recyclable cardboard mailers.
Please email us at hello@kanasa.co.uk and we will look into this for you
We aim to ship all products within 24 hours.
Account
No, you can guest checkout but making an account does have its benefits, as it enables you to:
Check out faster when making a purchase
Check the status of your current orders
View past orders
Make changes to your account information
Change your password
Save multiple shipping addresses
For account deletions, please email us at hello@kanasa.co.uk and state your name, and the email associated with the account, and we will happily delete your account and data.
Please email us at hello@kanasa.co.uk and we will look into this for you
Products
Yes, all of our products are Vegan and are tested on humans, not animals. We intend to remain this way.
We aim to provide you with as many Organic products as possible, but ingredients such as water, Salt and other minerals cannot physically be Organic. However, we will never compromise on the quality of the product, so our commitment to you is to use as many Organically-produced ingredients as possible.
Please contact hello@kanasa.co.uk and we will aim to respond to your inquiry within 48 hours.
For our food products such as salt, they are packaged in the same facility as some nut products, and although they definitely do not get into contact with them, we understand the severity of nut allergies therefore we do not state it is suitable for nut allergy sufferers.
Clean ingredients are ingredients that are not produced, extracted or processed in a way that harms the environment. They are also from sources that have minimal impact on the environment. This is what we use.
Our Co-Operative
For wholesale and B2B enquires, please email us at hello@kanasa.co.uk
Please email hello@kanasa.co.uk, but please do bear in mind that we only work with companies that can follow certain checks, such as having a clean environmental record, using only clean, eco friendly ingredients in their products, and being small scale / independent.
